Support
24/7 support around the world
With you at every turn.
We have hundreds of full-time trading and finance professionals who are trained in the intricacies of all of our products and services. Our team is globally distributed, fluent in a wide range of languages, responds quickly with customized solutions, and works every day of the year - even on major holidays. We provide a level of support unparalleled in the industry.
24/7 chat
If you're awake, so are we. If you need help, our team of experts will work with you via 24/7 chat to solve the problem quickly and efficiently.
Do you prefer to talk?
Our support specialists are available Monday through Friday from 6 AM to 6 PM EST (US) or 10 AM to 10 PM GMT (UK and Europe).
"Our support team is the best in the industry. Issues that other exchanges take weeks to resolve, your support team usually resolves within 24 hours."
Fast and reliable email support
With industry-leading satisfaction and response times, as well as multilingual support, we're always ready to lend a helping hand via email - no matter the problem.
Get the resources you need from the Support Center
Our support specialists are available Monday through Friday from 6 AM to 6 PM EST (US) or 10 AM to 10 PM GMT (UK and Europe).
Contact us with any questions
Getting Started with Finsec
Account Verification
Account protection
Adding funds for trading
Start with our negotiation guide
Read the full API documentation
Learn how to use margin in Finsec
The customer satisfaction rating is 90%, and for good reason
Our support team has a proven track record of prompt and exceptional customer service. Our team is always ready to lend a helping hand - no matter the problem.
